FAQ

Yes. We advice you to register with us before making a purchase to ensure that your mailing address is correct and you can trace back your purchase.

Click on My Account on top right of the page (desktop view) or you can find it at the bottom row for mobile view. Proceed to fill up your username/email address and preferred password.

Just click on forgot password and we will email your password to your registered email address.

A backorder is to give another chance for customers to purchase an out of stock item. We will open backorders for a limited quantity only, so do place your orders early to confirm your slot.

Please only join backorder only if buyer is comfortable with the waiting period and any unforeseen delays. All backorder is estimated to arrive in 3-4 working weeks and is subjected to unforeseen circumstances.

Your tracking number will be notified through email.

Due to security reasons our customer service are unable to make any amendments after you have confirmed your order. This is because our warehouse moves really fast in order to ship your parcels as soon as they are confirmed. Our Customer service team are not able to catch up with that and hence, unable to amend your orders.